More Repeat Play. Less Competitor Temptation
Gaming loyalty is different in regulated environments. Many casinos and slot parlors can’t (or prefer not to) tie loyalty to player spend—so the program has to work on verified visits and engagement. Preferred Patron™ lets you run a modern player loyalty program with visit-based earning, automated win‑backs, and high-appeal rewards—designed to work in both staffed and unattended gaming rooms.
- ✓ Visit-based earning plus behavioral-based earning
- ✓ Self-serve kiosk check-in
- ✓ Mobile check-in using geo‑fencing
- ✓ Digital reward fulfillment: Brands include Amazon, Walmart & 100's more
- ✓ Build-in E-mail and SMS: Compliant with TCPA, CAN-SPAN, CASL and CTIA
- ✓ Fraud controls + audit reports: Device Verification, Mobile Verification, Email Verification
- ✓ Point expiration + liability controls
Talk With Us
Tell us about your casino, slot parlor, or gaming route. We’ll recommend the best visit-based earning model, check-in method, and reward mix for your operation.
Check‑In & Platform Compatibility
Pricing for Casino & Slot Parlor Loyalty
Three mid-market plans for casinos, slot parlors, and gaming route operators that need visit-based tracking. Start simple, then upgrade when you want more automation, multi-location controls, and advanced engagement games like scratch & win and point wagering. Click a plan to preselect it in the request form.
Ante Up
- Unlimited players + 1 location
- Visit-based earning rules (no spend tracking required)
- Self‑serve kiosk check‑in options
- Mobile app check‑in (geo‑fence or secured QR)
- Closed-loop Gift Card Management
- Compliance with TCPA/CTIA/CASL/CAN-SPAM
- Consent capture + opt‑out management (sms/email)
- Private messaging (safe/compliant messaging)
- Fraud controls (mobile, email & device verification)
- Automations (welcome, birthday, win‑back, referral)
- Point expiration rules (by issue date or inactivity)
- Unlimited Transactional SMS included
- 25K/mo email + 1K/mo SMS marketing allowance
- Reporting for visits, check‑ins, redemptions, and liability
House Advantage
- All Ante Up features included
- Advanced visit rules (cooldowns, time windows, eligibility)
- Segmentation by location, player activity, and visit cadence
- Vanity Point Label — Example: Chips instead of Points
- Bonus Booster rules — date/time windows
- Three‑tier reward program with intelligent transitions
- Three‑tier win‑backs and milestone campaigns
- Scratch & Win promos (kiosk or mobile) for surprise bonuses
- Raffle | Sweepstakes gamification
- Appreciation + Bounceback automation
- Coupon management
- 4x/mo email + 2K/mo SMS marketing allowance
- Liability reporting (outstanding points, expirations)
High Roller
- All House Advantage features included
- Multi-location discounts: 10+ save 20%
- Advanced points engine by visit, category, product or behavior
- Cashback earning rules for house cash
- Hybrid points/cashback (points➔cash conversion)
- Slots game: wager points to win more points
- Enhanced reward controls (limits, throttles, approval options)
- Digital rewards (curated major brand eGift rewards)
- Fulfillment module: manage reward shipments
- Survey & review collection
- Advanced segmentation + extended reporting
- 6x/mo email + 3K/mo SMS marketing allowance
- Webhooks + REST API
Need more than 20 locations, custom kiosk deployments, or advanced integrations? Ask about Franchise & Enterprise options.
Regulated SMS + Private Messaging for Gaming
In casinos and slot parlors, promotions like free play, drawings, and bounce‑back offers must be consent‑based, tightly targeted, and easy to audit. Preferred Patron™ enables compliant outreach through Exclusive Private Messaging™â€”a gated messaging model built for regulated gaming environments. No App Required!
Use SMS as a short, compliant notification that directs the player to open the full offer inside a member‑authenticated message center. There, you can include offer rules, redemption windows, host notes, and responsible‑gaming language without squeezing everything into a single SMS template.
For gaming, one‑size‑fits‑all texting falls short. Exclusive Private Messaging™ gives you player‑only visibility, configurable controls, and searchable logs—so marketing stays flexible while compliance stays intact.
Verified Players, Compliance, and Auditing
Designed for regulated environments where consent, auditability, and fraud prevention matter.
Preferred Patron supports consent-based marketing with clear records for internal review, including opt‑in capture, preference controls, and automatic STOP/opt‑out handling. Operators can use SMS for compliant notifications and deliver promotion details inside a member‑authenticated private message center.
For unattended gaming rooms, fraud prevention is critical. The platform includes mobile number validation (screening non‑mobile/VoIP patterns), device-linked confirmation steps, and real-time audit reporting to help identify suspicious activity quickly.
Point liability controls are included as well—expire points after a defined period from issue date, or after a period of inactivity since last play, and monitor liability with reporting.
Built for Casinos, Slot Parlors & Unattended Gaming Rooms
Visit-based loyalty programs help you drive repeat play without relying on spend tracking—while still delivering rewards players actually want.
“The ability to automate our marketing, personalize offers, and let customers choose meaningful rewards has changed how we connect with players. The gaming loyalty program runs in the background, while we focus on running our stores.”
Operators love how visit-based tracking works in regulated environments: simple player enrollment, reliable check-ins, and automated rewards—without needing to capture spend.
- Kiosk check-in for unattended rooms
- Mobile check-in via geo-fence or secure QR
- Digital rewards delivered instantly
Fraud controls and point liability reporting are just as important as rewards—especially in self-service gaming rooms. Our platform helps you verify players and monitor activity in real time.
- Non‑mobile/VoIP screening + device verification
- Audit reports and monitoring tools
- Point expiration rules to reduce liability
Gaming Loyalty Case Study: Huck's Video Gaming
A real-world example of kiosks, automation, and digital rewards driving measurable outcomes across a multi-location gaming operator.
Hucks runs a modern gaming loyalty program across 24 locations in Illinois using self‑service kiosks, automated campaigns, and a curated set of digital rewards.
- Top 16% statewide for Average Funds In Percentage per location (Jan–Sep 2025)
- Top 7% statewide for Funds In Per Machine
- Automated “miss you” win‑backs, birthday, referral, and targeted campaigns
- Digital reward redemption with a curated set of high-appeal eGift cards
Performance metrics shown are sourced from publicly available Illinois Gaming Board data and the case study analysis.
Benchmarks & KPIs for Casino & Slot Parlor Loyalty
Use these visit-based metrics to track program health—especially when spend tracking isn’t available.
Benchmarks vary by market, facility type (full casino vs. unattended gaming room), check‑in method, and reward mix. The ranges shown are common “healthy program” targets for visit-based loyalty.
Lift = improvement vs. your baseline.
ROI Metrics That Matter for Casinos & Slot Parlors
Measure repeat visits, engagement, redemptions, and point liability—without relying on spend tracking.
Visit-based earning + automation + digital rewards create a repeatable retention engine—players return in rhythm and staff spends less time managing promotions
Verified Check‑Ins
Increase kiosk/mobile check‑in participation so every visit becomes a trackable relationship.
Repeat Visits
Win-backs, milestones, and scratch & win promos bring players back before they lapse.
Engagement
Track adoption by channel (kiosk vs. mobile), campaign participation, and reward interest.
Point Liability
Use expiration rules and point wagering games to reduce outstanding liability responsibly.
Redemptions
Monitor what players redeem—digital downloads, loyalty cash, or instant rewards—by location and segment.
Compliance & Fraud
Capture consent, manage opt-outs, and monitor suspicious activity—especially in unattended rooms.
Built for regulated gaming loyalty
Everything you need to drive repeat visits, deliver rewards, and stay compliant—for casinos, slot parlors, and unattended gaming rooms.
Visit‑Based Tracking
Reward verified visits—kiosk, geo‑fence, or secure QR—without connecting loyalty to spend.
Learn moreCompliant Messaging
Consent capture, opt-outs, and private messaging center for controlled offer visibility.
Learn moreFraud & Liability
Mobile/device verification, audit reports, point expiration, and liability monitoring.
Learn moreAlso included: Express consent capture and real-time opt-outs, silent hours for TCPA compliance, age-gated participation, private offer visibility, visit verification (kiosk/QR/geo-fence), audit-ready reporting, point expiration, and liability monitoring.
Casino & Slot Parlor Loyalty FAQs
Answers to common questions about visit-based tracking, check-ins, rewards, compliance, fraud prevention, and point liability.
Yes. Many gaming operators use visit-based tracking (not spend-based points) to stay aligned with local requirements. Players earn for verified check-ins, milestones, and engagement rules—without connecting loyalty to play amounts.
Players can check in via a self-serve kiosk or the Patron Loyalty mobile app. Mobile check-in can be validated using geo-fencing or a secured in-facility QR code. Cooldowns and eligibility windows prevent duplicate earning.
Geo-fencing verifies a player is within a defined perimeter. Secured QR check-in requires scanning a code placed inside the facility (often rotated or protected) to reduce spoofing. Many operators offer both and apply different earning rules for each.
Low-overhead, high-appeal rewards tend to win: digital download eGift rewards from major brands (Amazon, Walmart, Starbucks and more). Rewards can also be configured as loyalty cash toward future play or instant cash rewards, depending on your model and local rules.
Digital rewards are delivered via email and SMS and stored in the player’s in-app wallet in the branded Patron Loyalty container app. For shipped items, an optional fulfillment module supports manual packing/shipping workflows.
Yes. Both kiosk and mobile check-in work well in unattended environments. You can use secure check-in rules, verification steps, and automated reward delivery so staff involvement is minimal.
The platform supports consent capture, preference management, STOP opt-outs, and message auditing. For sensitive offer details, you can use private messaging inside the member experience so you’re not relying on a public text blast alone.
Yes. You can run scratch & win experiences on kiosk or mobile, and a kiosk-based slots-style game where players wager points for a chance to win more points—great for engagement and managing outstanding point liability.
You can automatically expire points based on a predefined period from date issued, or a period of inactivity since last play. Reporting shows points issued, redeemed, and outstanding so you can monitor liability over time.
Fraud controls include screening mobile numbers for non-landline/non-VoIP patterns, device-linked verification, holder confirmation measures, and a library of fraud detection and audit reports for real-time monitoring.
Yes. Growth plans are multi-location capable with centralized controls, role-based security, and reporting. Licenses are typically structured with 1 location included, and you can add locations as you scale.
Yes. If you prefer physical rewards, the fulfillment module lets your team approve redemptions, manage inventory, and track shipment status—while still offering digital rewards for low-overhead fulfillment.
Use cases for casino & slot parlor loyalty
Three proven patterns operators use to drive repeat visits—without tracking spend.
Scratch & Win Bonuses
Interactive scratch-off games, available on the kiosk or mobile app, for surprise bonuses.
Use CasePoint Wager Slots Game
Wager points at a kiosk for a chance to win more points—a fun game that helps with liability reduction and increase customer engagement.
Use CaseDigital Download Rewards
Curated eGift rewards from a vast catalog of over 300 major brands, like Amazon, Walmart and Starbuck, delivered real-time and stored in the player wallet.
Use Case
