Why Preferred Patron™ Loyalty for Customer Retention?

Preferred Patron Loyalty™ is the customer retention system for small business, mid-market, franchise, and enterprise businesses, geared to increase visit frequency, raise average order value, and grow lifetime value with loyalty + messaging + AI automation.

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Small-business loyalty plans start at $29/month.

  • Get to know your customers better
  • Communicate smarter
  • Make every customer feel valued

Experience the power of

Customer Loyalty & Retention for Your Business

Our customer loyalty software helps small businesses, franchises, and multi-location brands turn first-time buyers into repeat customers and improve customer retention. Launch points, tiers, rewards, and gift cards—plus automated SMS/email campaigns—from one platform, then track retention and revenue impact in real time.

Loyalty Software Built for Your Growth Stage

Whether you operate one location, a growing regional brand, a franchise network, or an enterprise organization, Preferred Patron™ helps you launch a loyalty program that fits your size, team, reporting needs, and customer retention goals.

Small Business Loyalty: Start simple. Grow smart.
Independent businesses

Small Business Loyalty Programs

  • Fast setup, low lift
  • Points or digital stamps
  • Scratch & Play rewards
  • Gift card programs
  • Email and SMS automation
Learn more See Use Case
Mid-Market and Franchise Loyalty: Scale locations. Centralize control.
Growing and multi-location brands

Mid-Market & Franchise Loyalty

  • Tiers and targeted offers
  • Segmentation and analytics
  • Regional reporting
  • Multi-location controls
  • Roles and permissions
Learn more See Use Case
Enterprise Loyalty Programs: Integrate deeply. Govern at scale.
Enterprise scale

Enterprise Loyalty Programs

  • Advanced metrics and KPIs
  • Data governance
  • Brand-safe templates
  • Advanced customizations
  • Rollout and success services
Learn more See Use Case
Loyalty by Industry

Find the loyalty model that fits your business.

Explore loyalty approaches for frequent visits, scheduled services, retail purchases, hospitality stays, patient engagement, regulated environments, entertainment, and multi-location operations.

  • Restaurants
  • Retail
  • Hospitality
  • Automotive
  • Healthcare
  • Gaming
Explore Loyalty Solutions by Industry
Loyalty by industry overview showing restaurants, retail, hospitality, automotive services, gaming, health and beauty, and golf loyalty categories

FEATURED LOYALTY PROGRAM CAPABILITIES

Explore four core ways Preferred Patron™ helps businesses structure rewards, automate engagement, offer simple earning experiences, and keep members connected between visits.

Point-based loyalty rewards and customer tiers Points & Tiered Rewards Build flexible earning rules, reward thresholds, and customer tiers.
Automated customer loyalty promotions and targeted offers Automated Promotions Send timely birthday, win-back, milestone, and targeted offers.
Digital stamp card loyalty program for repeat visits Digital Stamp Cards Replace paper punch cards with simple, trackable digital earning.
Patron Loyalty mobile app dashboard showing member messages and offers Mobile Loyalty & Rewards Give members app and browser-based access to rewards and offers.

PROOF & RECOGNITION

Recognized for empowering brands to drive repeat business with compliant, high-performing loyalty programs.

Rated 4.9/5 based on 108 reviews on Capterra (as of Oct 2025).

TRUSTED BY
BUSINESSES

We are a customer-focused loyalty program company. Our loyalty program incorporates years of customer-driven input. 

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Customer Loyalty Software FAQs

Answers to common questions about customer loyalty software, loyalty programs, and integrations.

What is customer loyalty software?

Customer loyalty software (also called loyalty program software or customer retention tools) helps businesses reward repeat customers with points, tiers, perks, and targeted offers—so you increase retention and lifetime value.

Independent merchants, SMBs, mid-market brands, franchises, and enterprises—especially multi-location operators that need centralized reporting, flexible program rules, and measurable ROI.

Look for points and tiers, cash-back or punch/stamp options, rewards and gift cards, segmentation and analytics, automated email/SMS campaigns, offer targeting, and reliable POS/eCommerce integrations with REST API support.

Preferred Patron™ supports direct POS integrations, REST API and webhook workflows, and flexible import and export options. The best approach depends on the systems you use and the customer, transaction, accrual, and redemption data they can provide.

A well-designed loyalty program can help increase repeat visits, purchase frequency, and average spend while improving customer retention and customer lifetime value. Preferred Patron™ helps businesses launch and manage programs, automate communications, and measure performance with clear reporting.