"Amazing Product and Service!"
"I have had a great experience with Preferred Patron™. From the beginning, the customer service has been beyond expectation. They answered all of my questions and concerns in a timely manner and helped us figure out how to use this program to best help us. We are a unique being a sailing company and I came across a feature that we basically needed custom to us that wasn't currently available. Within about a week, this feature was created for us and seriously made this software work that much better for our business. We are so impressed that Preferred Patron™ was able to to this for us and make it work specifically for our business. The set-up and training by Brett (and Anthony) was so helpful and again always quick and precise. Anyone thinking about whether or not to use this company...do not hesitate! GO WITH THEM! You will not be disappointed. Being a business owner, we value other companies that have a strong work ethic and timely communication. Thank you for all of your help and time getting us set up and we look forward to a great relationship for many years to come! From all of us at Sail Windjammer!"
- Sail Windjammer: Tiffany Mitchell | Manager
"The most amazing program... FAR BETTER THAN Royalty Rewards"
"I am a member of restaurantowner.com and they recommended Royalty Rewards - so fine, I went through their spiel, and yes I was impressed. But then I did research and came across Preferred Patron™. When I saw the features of Preferred Patron™ compared to that of Royalty Rewards, I asked Royalty Rewards to stop calling me. Preferred Patron™, explained their software amazingly. I love data, I love data mining, I love targeting. The SINGLE HANDED MAIN REASON I BOUGHT THIS PROGRAM VS ROYALTY REWARDS IS BECAUSE IT LETS ME NURTURE THE GUEST RELATIONSHIP IN A PROFITABLE WAY AND KNOW THEIR SPENDING PATTERNS. Royalty Rewards just sent a post card out (AT A MUCH MUCH MUCH HIGHER COST) and let me tell you, I see it every month when we do ROI on our marketing; Our anniversary spending guests BY FAR spend more than our birthday guests! Royalty Rewards doesn't even TOUCH anniversaries! Save yourself headache, these guys know their stuff, they are available for help (even on weekends!), and they take their time with you. Our servers love this, it's easy to use. Our managers love it because it does everything and eliminates dealing with a million promotional codes. These guys are there if you need help, they always return phone calls! Asap! Love love love it."
- Veky's International Cuisine: Igor Stojcic | Brand Manager
"The Preferred Patron™ program is perfect for us!"
"Being a self-serve operation with two check-out registers, I was initially concerned adding a spend-based program would slow down the checkout process as we enroll new customers.
With Preferred Patron™ I quickly learned this was not an issue at all.
- The Yogurt Cafe: Bryan Stone | Store Owner
"Our Patients Love
"We originally gave wooden nickles to our orthodontic patients which could be redeemed in our office for rewards.
Patients often lost the nickles, and it was difficult to track whether patients had received and redeemed them.
With Preferred Patron™ our patients have no worry of losing their earnings,
and we love having the ability to track points earned and redeemed, as well as easily recognize patient birthdays and anniversaries
Many similar programs for orthodontists require patients to redeem points online, taking away the personal aspect of a patient stopping by our offices to pick out the reward they've been saving for.
Customer Support has been fantastic every step of the way. Training our staff to use the program was a breeze, and being able to customize the system for our purposes has been easy
- Alvetro Orthodontics: Leighann Jones | Certified Orthodontic Assistant
"The Perfect Answer for a Medium-Sized Business!"
"Our company had been manually accounting for each individual person's loyalty points. By the end of the year it became hard to manage. The program through Preferred Patron™ was the perfect answer! They went above and beyond in helping us set up a program that is easy to manage and fun for our clients. Money very well spent!!"
- A New You Skin and Body Clinic: Judith Mckernan | Owner, BSN. RN
"Amazing Customer Service! Love them!"
"We implemented our rewards program through Preferred Patron™ in 2013 and it has truly been a blessing since.
Not only is the software very straightforward and easy to learn, but the customer service team and support staff are very prompt, genuine and helpful.
They are incredibly informative and return every call we've made within the hour to solve any problems or questions we may have.
- Dr. Matta Cosmetic and Laser Clinic | Elizabeth Elliot
"Very simple and easy to use!"
"Patients receive points for their treatments and use those points toward future services. We have been able to schedule patients from reminders "It has been a while since your last visit" or through birthday promotions offered. It is also a great way for us to say thank you for coming back to our practice. I greatly appreciate the immediate assistance each and every time I call. The customer service is quick and efficient!"
- Newport Beach Center for Plastic Surgery: Julie Sullivan | Patient Consultant & Medical Aesthetician
"Unbelievable customer service and professionalism!"
"Unbelievable customer service and professionalism! We had an amazing experience with the Preferred Patron™ team, thank you so much for maintaining such an excellent experience. The team really helped us understand not only how to implement the program properly but also how to structure in a way our customers would understand and thus ensure a successful rewards program. They were able to leverage past experience of theirs for this. Very satisfied! I would recommend them to any company looking to establish a successful loyalty program. They are excellent to work with!"
- Sigmacon Esthetics: Daniel Eskin | CFO
"Recommend for easy usage and quality!"
"Our hospital went to a new healthcare computer program and Senior Care could not be built into the new program, so we began a search for what would work well. We found that Preferred Patron™ met our requirements and even went above and beyond to upgrade some needed functions to comply with our reports. The support team was quick and accurate with implementing the upgrades to keep us running"
- Covenant Health Care: Terry Harney | Coordinator
"If only all our vendors were this good!"
"We have used the Preferred Patron™ system for 10 years. The system has been remarkably reliable and service levels have always been beyond expectations! We operate a chain of 85 sporting goods stores and have over 1.4 million members participating in our rewards program, thus far. As VP of marketing, I'm responsible for our budget and review our ROI annually. I can say with certainty, we are spending our marketing budget wisely. "
- Michigan Sporting Goods: Edward Rix | VP Advertising
"Feature-laden Loyalty Software"
"This program allows us to replace most of our print advertising with a consistent customer email campaign.
It coordinates our rewards program with our advertising promotions and gift card program.
The cost of the entire program is very low considering its many facets.
Help is always abundant, friendly and immediate when needed.
Frequent Program updates offer ease of use and opportunity for additional promotions to keep our rewards software program fresh for our loyal customers.
Our customers welcome each email and we have only received positive feedback.
Our customers truly seem to appreciate the direct and immediate rewards.
- Murphy's Department Store: Becky Moore | Operations Manager
"Check them out! You owe it to yourself!"
"After much research we purchased Preferred Patron™. We wanted an 'in house rewards program' that was easy to set up and use. We wanted to be able to tailor it to our needs quickly, and often. We wanted it to be exciting for our customers, and we did not want to spend a fortune. Preferred Patron™ easily met all of these needs. Best feature is ability to pinpoint marketing to specific groups of customers, regularly and easily"
- The Aquarium Shop: David Assemany | Store Owner
"Customer Service is Phenomenal!"
"I had a hard drive crash - called support and they had me re-installed and up and running on the newer version of the Preferred Patron™ in a matter of minutes. No talking to foreign countries, no eternal hold, no hassle. Their support representatives actually know their products! I had a small technical issue a few days later, I called and they fixed it in about 5 minutes." "
- Wet Pets by Steve: Paula Hand | CFO
"It works for us!"
"Provides incentive for customers to share email and postal address. Drives return shopping. Helps lure customers who have been absent back. Easy to use. Very customizable. Customer support was outstanding in helping us to get this to work for us. Very glad we gave it a try!"
- Patuxant Nursery: David Jordan | IT Manager
"Easy to use for the cashiers!"
"Easy to use for the cashiers. Great customer service from tech support. Easy to understand for administrators. This is a great third party rewards software program. The user interface is very easy to use by my cashiers while they are interacting directly with customers. Thanks for a great product."
- Elliots Natural Foods: Charles Starzynski | CFO
"Great Company to Work With!"
"We have been using them for over a year now and they have been a pleasure. Initial set up was a breeze with all the support they give. They have always been there to answer any questions. We have seen a great return in business. Preferred Patron™ has been key in helping us retain customers. We are a car dealership and have always struggled with getting the return business for the service department after the sale. Having the rewards program helped show our customers the value in returning to our service department. I have to give Preferred Patron™ a big thank you for all the help and ideas they have provided us with. If you are looking for a rewards program for your business then I highly recommend them."
- Jack O'Diamonds Honda and Lincoln: Jonathan Wright | Service Manager
"Support and Training are the Best!"
- Rock Honda Automotive: Jim Boyd | Service Director
"Very Easy to Use"
"The system is a very inexpensive way to keep in touch with our customers and build long term loyal relationships with them. We are saving $10,000 annual just by sending invitations to our customers using the Preferred Patron™ email marketing system instead direct mail. Our customers really enjoy having a reward program with us. It keeps them coming back to our facility to service their vehicles."
- LandRover Cherry Hill Automotive: Pierre Duris | Center Manager
"Everything from E-Mails to Mass Promotions"
"We are a Harley-Davidson dealership and wanted to keep our customers shopping with us! Preferred Patron™ has done exactly that! We have regular customers coming back to shop weekly trying to get to the next point level. We are also gaining new customers by offering this service. It was extremely easy to create our program with the help of the Patron staff and easy for our staff to learn. The program can let you do everything from emails to a certain segment of customers to mass promotions. If you do have a problem or questions the support staff are super clear on how to solve it!"
- Red Rock Harley Davidson: Amanda Vickerson
"Ecstatic About the Success!"
"I just want to thank you for all your help, you truly are service professionals. I want you to know that the Preferred Patron™ program has increased our customer retention way above competitors and just continues to grow. I was talking with the owner of our automotive store yesterday, and she is ecstatic about the success of our rewards program. In the last two years after paying for the loyalty software, rewards cards and all reward redemptions, we have generated over $58k in reserve."
- C. Speck Motors: Jim Atkins | Service Director
"Outstanding marketing capabilities! Extremely BENEFICIAL!"
"Customer Service is incredible. I have never experienced such great & reliable service. Our account manager was very knowledgeable & helpful by working with us through the entire development of our loyalty program. The Software Program is extremely user friendly and easily customizable to fit our business. Training and support is extremely informational and allows an easy integration into our standard operating procedures. There are endless loyalty marketing possibilities with this software and our customer's response is overwhelmingly positive."
- Center Valley Automotive | Ashley Blair | Marketing Manager
"The Support Staff Are Awesome!"
"I want to just let you know your support staff are awesome. They did an amazing job explaining the rewards program and setting me up. I know I was not the easiest client to deal with; I had to reschedule our call numerous times due to my schedule. They were just a great help. It is hard to find good service these days and I was amazed at how great they were with our business. Thanks so much and hopefully, I will be able to bring your company more business by referring my friends and associates to you."
- Stews Buffing & Polishing: Stephanie D. Savoury | Manager
"It is working beautifully!"
"TWELVE is the premier all-suite boutique hotel in the heart of ATLANTIC STATION®, where you will find fantastic shopping, legendary dining and great entertainment options right outside the door. The Preferred Patron™ program works beautifully for us!"
- TWELVE Hotels & Residences: Sandra A. Howard | Assistant Manager
"I Love It!!"
"Please pass my thanks to the team. GREAT JOB!!"
- OHM Hotels & Resorts: Vatsal Patel
"Royalty Rewards ain't got nothing on you!"
"At Breezes Cafe & Grill we were previously using a competitor solution called Royalty Rewards but it was too expensive. After a patron that works at Metuchen Dental (another client of using Preferred Patron™) visited Breezes Cafe & Grill and noticed Royalty Rewards was being used, they recommended the Preferred Patron™ system as a better alternative! Upon learning of the various options, pricing and available resources, I could have kicked myself for having spent more than 3 times as much for a product that offered less in the areas that mattered most to our business. Preferred Patron™ understands their role is to help the business keep current patrons happy while acquiring new ones! They do this by providing an excellent product with options, based upon what is right for your business and budget."
- Breezes Cafe & Grill: Donna McPherson | Owner
"I Would Like to Thank Everyone!"
The training I received was probably the best I have every received. All my questions and problems were answered very quickly if not right away. It is also very satisfying that tech support actually will listen to any suggestions you may have. All my customers are very excited about the rewards program. It helps keep them coming back."
- Mongilian Grill: Lou Mavrantzas | Restaurant Owner
"Our Restaurant Managers are Thrilled!"
"The staff at Preferred Patron™ have gone over and above to accommodate our company.
We needed to go live with a new rewards system for our 10 locations in two weeks.
I was in a panic because we only received our loyalty data from our prior provider two days before go live.
Preferred Patron™ made it happen!
We were up and running without interruption in our system, as they promised.
- The Epicurean Group: Ginger Monticciolo | Corporate Office Manager
"I'm Happy I have Invested!"
"I'm happy that I invested in Preferred Patron™ as it's already paid dividends toward knowing and understanding my customers. It has increased the value of our product offering."
- Golden Spoon Frozen Yogurt | Franchise Owner
"I'm impressed, not only with the loyalty marketing application, but with your support and forthcoming dedication. I look forward to working with you. Your efforts deserve to be rewarded! :-)"
- Restaurant Papa Luigi: Marco | Owner
"Tracking the miles!"
"Our airport has been using Preferred Patron™ 5 years, since 2012. The customer service has been outstanding in helping us "fit" the program to our uses. It has helped us learn more about our frequent flyers and helped us manage invaluable data plus our members get some great prizes as well."
- Harisburg International Airport: Jaime Rowe | Marketing Assistant
"We Are Very Pleased!"
"We are very pleased with this loyalty program, especially compared to the one we had prior to our change. Its fast! The Preferred Patron™ staff are very helpful. We are very satisfied."
- Wagin Cajun Casino: Shannan Touchet | Manager
"Our bingo club has really benefited from the implementation of this program. The software is easy to use and their technical support has been outstanding. I would highly recommend this software to anyone!"
- Kiwanis Bingo: William Buikema
"The Perfect Fit!"
"We researched quite a few different rewards programs, we searched the casino gaming expos, and found a few that would work for us. However once we found Preferred Patron™, it was a perfect fit for us, and for the price you can't beat it. Honestly, putting price aside, even the customer support is a selling point by itself. Setup was a breeze, understanding how the program works took very little time & effort, training staff was minimal. We are definitely happy with our choice. Thank you."
- Lucky 7 Casino: Scott Hoenke | IT Director