BENEFITS OF OUR SaaS LOYALTY SOLUTION
Preferred Patron™ is available as a SaaS loyalty solution, where the software and associated customer data management are licensed and delivered securely over the internet from remotely hosted infrastructure. That means businesses get ongoing access to the platform without having to maintain local servers or manage complex on-premise deployments.
Customer data is maintained in the cloud with redundancy, backup protection, and disaster-recovery considerations built into the environment. If a local workstation fails or needs replacement, access can simply be restored from another device without losing the loyalty data managed in the platform.
You can also review our privacy policy for additional information about how data is handled within the Preferred Patron™ environment.
CLOUD INFRASTRUCTURE & SECURITY OVERVIEW
OUR DATA CENTER TEAM
Preferred Patron Loyalty leverages a relationship with DATOTEL in St. Louis, Missouri for equipment hosting while maintaining its own infrastructure support involvement. This helps support prompt response when maintenance or intervention is required.
- Conditioned redundant power N+1
- Redundant cooling N+1
- Fire detection and suppression systems
- Secure access and monitored video coverage
- Flood control, emergency plans, and disaster recovery
DEDICATED CLOUD INFRASTRUCTURE
The platform is designed around dedicated rack-server infrastructure and mirrored database resources intended to support uptime, resilience, and performance.
- Multi-core Xeon server hardware
- Redundant power supplies and network cards
- RAID-based enterprise SSD storage
- Database mirroring and failover-oriented architecture
- Continuous off-server backups and SSL-protected data transmission
PHYSICAL SECURITY
Physical security is treated as a high operational priority, combining controlled access, surveillance, and layered facility protections.
- 24x365 on-site security oversight
- Biometric access controls for protected areas
- CCTV camera coverage and integrated alarm systems
- Secured cabinets, controlled entry points, and monitored equipment handling
- Facility safeguards designed for severe-event resilience
APPLICATION & DATA SECURITY
Application access, data transmission, and privacy controls are managed using standard security practices appropriate to a modern hosted software platform.
- User-level access rights and role-based permissions
- HTTPS / SSL protection for web access
- Password-secured portal and app access
- Encrypted data transmission for supported channels
- Support for CASL, GDPR, and CCPA-oriented data practices
